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ITIL Service Portfolio

At a recent client meeting the timefleas were asked if they had a template for an ITIL Service Management Portfolio. The client needed to define the services they provide as an IT department to their business users and required a catalogue template. To help our client we put together a free service portfolio template which [...]

Visio Diagram of Support Process.

Visio Diagram of ITIL service

As we design and build our web product, the staff at timefleas.com create various Visio models and diagrams of our process. This is a template service-overview-v03 ITIL view on how staff and services can be supported and is available for download.

Please feel free to download and use for [...]