timefleas » Service Portfolio http://www.timefleas.com Developing IT Service Management Sat, 12 Sep 2009 16:41:26 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 ITIL Service Portfolio http://www.timefleas.com/2009/06/15/itil-service-portfolio/ http://www.timefleas.com/2009/06/15/itil-service-portfolio/#comments Mon, 15 Jun 2009 18:50:04 +0000 admin http://www.timefleas.com/?p=49 At a recent client meeting the timefleas were asked if they had a template for an ITIL Service Management Portfolio. The client needed to define the services they provide as an IT department to their business users and required a catalogue template. To help our client we put together a free service portfolio template which [...]]]> At a recent client meeting the timefleas were asked if they had a template for an ITIL Service Management Portfolio. The client needed to define the services they provide as an IT department to their business users and required a catalogue template. To help our client we put together a free service portfolio template which they have downloaded and are starting to use as part of their service delivery. You are also welcome to use this same template and simply edit and insert the attributes you need for your business.

service portfolio
The template is built around each service having a defined set of similar attributes which can be applied to services like IMAC (Install, Move, Add, Change), hardware and applications.  Attributes include service uptime and SLA (Service Level Agreement), availability and standard service offerings e.g. “Network Login” would provide  a standard level of functions like the ability to access shared network resources.  The example for email services can be cloned and repeated for all of your IT Services.

Most of the services you will define as part of your ITIL process will need a channel and department to initiate them. For new business starters, you naturally need a request mechanism and process to setup the new user.  The timefleas product eventengine is the perfect solution to enabling a web portal for service requests, with end users quickly logging the service request on the web portal.

Please download our free Service Portfolio word template and also consider using our valued eventengine service desk portal, which you can read all about on our product web site.  For a free 45 day evaluation of our web service, contact us at this address. For quick viewing of the document a pdf version is also available for free download.  If you find it useful please do leave a comment and we would welcome a shout out, if you use it within your own organisation.

ITIL based Service Portfolio for free download in Word and PDF Format.

service portfolio v0.1 (Download in MS Word DOCX format)

service portfolio v0.1 (Download in PDF Format)

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