At a recent client meeting the timefleas were asked if they had a template for an ITIL Service Management Portfolio. The client needed to define the services they provide as an IT department to their business users and required a catalogue template. To help our client we put together a free service portfolio template which [...]
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This diagram is a step through our eventengine.org process diagram, used during the prototype stage of our application development. Our development process including the inital workflow, followed by wireframes and final design in CSS, using Ruby on Rails. You are welcome to download the visio version of this document which you are can map and [...] As your ITIL based service management plan establishes itself, you can build on the first steps of service desk introduction to establish a more proactive and valued approach. Have a look at the jpg or the visio diagram and check to see where your organisation is on the route to service value. Our subscription [...] Visio Diagram of ITIL service As we design and build our web product, the staff at timefleas.com create various Visio models and diagrams of our process. This is a template service-overview-v03 ITIL view on how staff and services can be supported and is available for download. Please feel free to download and use for [...] |
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