As your ITIL based service management plan establishes itself, you can build on the first steps of service desk introduction to establish a more proactive and valued approach. Have a look at the jpg or the visio diagram and check to see where your organisation is on the route to service value.
Our subscription based web application eventengine.org is intended to help in this progress to help create real service value in your IT service. Please feel free to download the attached Visio diagram in VSD 2003 format, which will shows the steps to improvement.
Download the visio file here: service-value
