This diagram is a step through our eventengine.org process diagram, used during the prototype stage of our application development. Our development process including the inital workflow, followed by wireframes and final design in CSS, using Ruby on Rails. You are welcome to download the visio version of this document which you are can map and use for you own incident management service. Please do give us a link and check out the end result of this application design http://www.eventengine.org
Download the VSD visio 2003 file here: ee-event-evolution-v02


Like this chart, thanks for sharing